If you notice suspicious activity on your account, please take the following initial steps to secure your account;
For the Pay with GasBuddy+™ Card- Please LOCK the card, for more information visit Lock and Unlock your Pay with GasBuddy+ ™ Card
For the Pay with GasBuddy WEX Card- Please update your Driver ID, for more information visit How do I update my Driver ID?
How do I dispute a transaction?
Please SUBMIT A TICKET to our Support team at any time, or contact us at 617-207-6686 during business hours to speak with an agent, request a callback, or leave a voicemail.
Your card will be deactivated while the investigation takes place, and your card will not be able to be used to make new fuel purchases during that time. Transaction Dispute investigations typically take 2-5 business days, not including weekends or holidays. This is often much quicker than the dispute process with most major financial institutions, so we do recommend reaching out to our support team first!
How secure is this? Is my information safe?
GasBuddy takes security very seriously. We protect your information is by not storing any of your secure information on the Pay With GasBuddy and Pay with GasBuddy+™ card, which helps to protect against increased card skimmer activity. This means that your banking information is not stored on your card, nor can it be retrieved through your card. Additionally, the Pay with GasBuddy+™ card uses chip-enabled technology that adds an extra layer of protection to your card transactions.