If you notice suspicious activity on your account, please take the following initial step to secure your account:
Please LOCK the card, for more information visit Lock and Unlock your Pay with GasBuddy+ ™ Card
Incorrect station information
If you notice the wrong gas station information listed on a purchase you recognize within your transaction history, don't worry — this is usually caused by a mismatch in how your transaction was matched to a station in our system.
To get this corrected, please click HERE to submit a ticket or use the chat button in the bottom right of your screen. When you contact us, please provide the date of the transaction and the station you visited.
Potentially Duplicate Charge
If you're seeing a double charge for a gas purchase, one is likely a GasBack credit being applied to your account and the other is the actual transaction. Please double-check the in app transaction receipt for further information.
If you still believe there is a duplicate charge, please submit a ticket to review with our team.
How do I dispute a transaction?
Please SUBMIT A TICKET to our Support team at any time, or contact us at 617-207-6686 during business hours to speak with an agent, request a callback, or leave a voicemail.
Your card will be deactivated while the investigation takes place, and your card will not be able to be used to make new fuel purchases during that time. Transaction Dispute investigations typically take up to 30 days, not including weekends or holidays. This is often much quicker than the dispute process with most major financial institutions, so we do recommend reaching out to our support team first!
How secure is this? Is my information safe?
GasBuddy takes security very seriously. We protect your information is by not storing any of your secure information on the Pay with GasBuddy+™ card, which helps to protect against increased card skimmer activity. This means that your banking information is not stored on your card, nor can it be retrieved through your card. Additionally, the Pay with GasBuddy+™ card uses chip-enabled technology that adds an extra layer of protection to your card transactions.