How do I dispute a transaction
How secure is this? Is my information safe
How do I dispute a transaction
If you notice a suspicious transaction on your card, please Reset your Driver ID immediately. If your card has been skimmed or compromised, this will stop the card from being usable to anyone with the previous Driver ID. Please SUBMIT A TICKET to our Support team (Select Pay With GasBuddy > My Transactions > Transaction Dispute for ticket categories) or contact us at 617-207-6686 during business hours to speak with an agent, request a callback, or leave a voicemail.
Your card will be deactivated while the investigation takes place, and your card will not be able to be used to make new fuel purchases during that time. Transaction Dispute investigations typically take 2-5 business days, not including weekends or holidays. This is often much quicker than the dispute process with most major financial institutions, so we do recommend reaching out to our support team first!