Your card may have been declined for one of the following reasons.
- Your daily or weekly spending limit has been reached
- The station does not accept your card
- The wrong payment method was selected at the pump
- Your account has an outstanding balance
- Your card is inactive
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There is a network issue at the station
Your daily or weekly spending limit has been reached
Each account has fixed spending limits that cannot be adjusted:
- Daily Limit: $100 for Auto-Pay, $50.00 for Manual Bill Pay. Resets daily at midnight CST.
- Weekly Limit: $400 for Auto-Pay, $50.00 for Manual Bill Pay. Resets every Friday at midnight CST.
If you have reached your limit, no action is needed. Your card will work again once the limit resets.
The station does not accept your card
Your Pay with GasBuddy+™ card works at any station or pump that accepts Mastercard as a form of payment. If you are unsure whether a station qualifies, look for the Mastercard logo at the pump or ask the cashier.
The wrong payment method was selected at the pump
Some pumps will decline the card if the wrong network is selected. Follow these steps:
- At the prompt, select Fleet card or Fuelman.
- If the transaction is declined, see the cashier.
- Re-insert your card and select Mastercard instead.
Your account has an outstanding balance
If there is an outstanding balance on your account, your card will be temporarily deactivated until the balance is resolved.
- What happens: Once the transaction is processed, your card will be reactivated automatically. This typically takes 3 to 5 business days.
- Action required: None. Reactivation will be automatic once the balance clears.
If you believe a balance has been applied in error, contact support.
Your card is inactive
There are three reasons a card may be inactive. Identify which applies to your situation:
- Card has never been activated: You must activate your card before using it at the pump. See activation instructions HERE
- Card was reported lost or stolen: If a replacement card has been issued already, you will need to wait for your new card to arrive before attempting to use the account. The previous card cannot be reactivated.
- Card was locked by you: If you locked your card for security purposes, you will need to unlock it before it can be used. See unlock instructions HERE.
There is a network issue at the station
Occasionally, station network updates can cause temporary declines that are unrelated to your account or card status.
- Solution: Try a different pump at the same station, or visit a different station entirely.