At a Glance
To upload a receipt, click the arrow ( ^) and then "Upload Receipt" or " I didn't use my card"
Some deals need Pay with GasBuddy or Pay with GasBuddy+™ card for full savings.
GasBack can take up to 10 business days to appear in your account
Why do I not see GasBack from the receipt I uploaded?
How do I upload a receipt?
If you were unable to use the Pay With GasBuddy or Pay with GasBuddy+™ card, you will need to upload the receipt from your purchase. To upload a photo of your receipt please return to the station details page (where you activated the offer) and click the “ I didn’t use my card” button. For some smaller offers, this button may not be available. The app will then prompt you to take a photo of the receipt and answer a few questions about your receipt.
Alternatively, you will have received an inbox message in your GasBuddy inbox, stating that you have activated an offer. A link to upload the receipt will be provided in this message as well. Please note that there is a time limit for uploading your receipt and some smaller deal alerts will require you to use the Pay with GasBuddy card (There will be no upload receipt option).
The uploaded receipt will need to include the following information on it:
- Address of the station
- Time the transaction was made
- Amount of gallons purchased
- Grade of fuel
- Payment method
Due to this, a pre-paid receipt will not be accepted, and you will need to get a receipt for the actual transaction after it is completed. These are often printed out at pumps, or a re-print can be requested inside the station.
Why Can't I upload a receipt?
For certain Deal Alerts, you will be required to use your Pay with GasBuddy or Pay with GasBuddy+™ card in order to redeem those extra savings. We are not able to offer credit for these discounts if the Pay with GasBuddy or Pay with GasBuddy+™ card is not used to make the purchase.
The details in the fine print of the Deal will let you know if the Pay With GasBuddy or Pay with GasBuddy+™ card needs to be used or if other forms of payment can be used. If another form of payment can be used, you will see the upload receipt option available. Keep in mind- using your card will ensure the full discount available to you is provided!
Why do I not see GasBack from the receipt I uploaded?
If you didn’t use your Pay With GasBuddy or Pay with GasBuddy+™ card and opted to use a different form of payment to take advantage of an activated deal alert, you will need to upload your receipt in order for the GasBack to be applied to your account. After your receipt has been uploaded the system will need 1-10 days to process the receipt and award the GasBack to your account.
Some factors that may alter or decline the discount include the following:
- If combined with an additional discount/ loyalty program, other than the Pay with GasBuddy or Pay with GasBuddy+™ card, the discount is reduced
- The fuel Grade purchased will affect the discount received
- If the purchase was not made within the four-hour window the offer will be void
- If the purchase was made with cash the receipt will not qualify for GasBack
- If the payment was made with Mobile Pay (Such as Apple Pay, Google Pay or Samsung Pay) the receipt may not qualify for GasBack
- If you are a Pay with GasBuddy or Pay with GasBuddy+™ member and don't use the card, the discount will be reduced.
- If the 10 days has passed and the GasBack has not been awarded please contact our customer support by submitting a ticket here.
For more information on GasBack, and how it works, please click HERE.