Pending GasBack can take up to 10 business days (Mon-Fri) to appear in your transaction history.
Please note: Typically, if we don't see a transaction on our end, it could be due to one of the following reasons:
The provided link to access the retailer's website was not clicked.
The email address associated with your GasBuddy account does not match the email used for the promotion.
There was too long of a delay from the time the offer link was clicked to purchasing (this is called a cookie window, and it varies by brand but is usually an additional 1-7 day delay).
- The link was clicked but the checkout or sign-up process was completed on a different device or window.
- The link was clicked, but a different merchant affiliate link was clicked after ours and the transaction was completed through that link.
If it’s been more than 72 hours and you still haven’t received a “Pending GasBack” notification, contact Customer Support HERE.