Pending GasBack can take up to 10 business days (Mon-Fri) to appear in your transaction history.
Please note: Typically, if we don't see a transaction on our end, it could be due to one of the following reasons:
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The provided link to access the retailer's website was not clicked.
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The email address associated with your GasBuddy account does not match the email used for the promotion.
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There was too long of a delay from the time the offer link was clicked to purchasing (this is called a cookie window, and it varies by brand but is usually an additional 1-7 day delay).
- The link was clicked but the checkout or sign-up process was completed on a different device or window.
- Cookies are not enabled (or are blocked) on your browser
- The link was clicked, but a different merchant affiliate link was clicked after ours and the transaction was completed through that link.
If it’s been more than 72 hours and you still haven’t received a “Pending GasBack” notification, contact Customer Support HERE.