Why a checking account is required
Transactions are processed through a method called Automated Clearing House (ACH) which requires a link to your checking account. We use this method because the lower transaction processing cost results in the savings we're able to pass on to you!
Privacy and security
GasBuddy protects your bank account information using best practices in the payment industry to ensure your data is kept private and secure. All banking and transaction data is transmitted securely to and from our service partners. Upon user enrollment, we employ fraud protection services to validate the identification of our users. Furthermore, we transmit the minimum amount of required data to complete transactions or any other functions of our service.
Bank isn't listed
If your bank is not listed you can still manually verify your checking account. Simply click Enter Account Manually on the Link Account page.
From there, enter the account and routing numbers for a valid checking account.
Linking your bank account
You will have the option of linking your bank account by signing in using your credentials, or by providing your bank account and routing numbers.
If you do not have online banking credentials, we can still manually verify your bank. Simply click Enter Account Manually on the Link Account page. From there, enter the account and routing numbers for a valid checking account.
If you see an error message while connecting to your bank account using your online ID and password, first please ensure that you are using the proper login credentials for your bank.
How your bank account is verified
If you've linked your bank account using your online credentials, you will see a small amount placed into your account, then taken out in a span of about 1-3 business days. This is to verify we can properly debit and credit your account. When you see the small amount debited from your account, your bank is verified.
If you've linked your bank by providing your routing and account numbers, you will need to confirm two small amounts placed into your bank account.
- Check your bank account statement for 2 small deposits 1-3 business days after you entered the account information.
- Go into the Savings section of the app and enter the 2 amounts in the Confirm Your Bank screen. You will be brought to a screen that says "Bank Account Confirmed!"
- GasBuddy will then perform a Secondary Verification that will take 3-4 business days. During this process we withdraw the deposit amounts to ensure we can transact with the account.
- Once your account is completely verified you will be able to activate your card!
Alternatively, you can go to enroll.gasbuddy.com to confirm your deposits online, it will recognize you have an account and allow you to confirm!
Error message when trying to link
There are some banks that Pay With GasBuddy is no longer allowing to be linked to the system due to the issues they cause. Direct Banks (also known as branchless banks, virtual banks, or online-only banks) cannot be linked up to the Pay With GasBuddy program.
This includes, but is not limited to, accounts such as American Express Centurion, PayPal, GoBank, Green Dot Bank, Chime, and Bancorp Bank accounts.
In order to proceed, you will need to link an accepted bank account.
What to do if you don't receive two small deposits
This only applies to accounts that are linked through providing a routing and account number. Once you have added your bank by account and routing number, 2 small deposits will be sent to your account. After 1-3 business days, check your account for these deposits. If you do not see the deposits in your bank statement, please do the following:
- Check you are using a compatible checking account. Unfortunately, there are some banks that are incompatible with Pay with GasBuddy™ including most prepaid bank accounts, direct bank accounts, or branchless bank accounts. This can include, but is not limited to, American Express Centurion, GoBank, Green Dot, Bancorp accounts, Chime, PayPal etc.
- Contact your bank to ensure you have the correct account and routing numbers. If you think you have entered the wrong account or routing number, contact customer support here to update your account.
- Ask your bank if they may have blocked the deposits from showing in your account. If so, have them authorize the transfer.
If you still do not have deposits in your account, you will need to link a different bank to your Pay with GasBuddy™ account.
How many cards can link to one bank account
At this time, you're able to link up to four Pay with GasBuddy cards to one checking account.