Pay Outstanding Balance

Why can’t I pay my balance on the website?

Can I resolve the outstanding balance with a new bank account?

Can I pay my outstanding Balance by Credit Card?

How do I pay an outstanding balance with a credit card?

Why can’t I pay my balance on the website?

At this time, you can only pay your balance through the app. If you do not have the app and would like to pay off your balance, please reach out to support by submitting a ticket here. Please fill out the form as follows:

Select Pay with GasBuddy™ > Outstanding Balance

Under Outstanding Balance select one of the following options that apply to you:

1) Retry Transactions

2) Pay Outstanding Balance with New Bank

 

Can I resolve the outstanding balance with a new bank account?

If you have a balance on your account and need to change your bank, follow the instructions below, these instructions apply to mobile users only.

If you do not have a balance on your account but wish to change your bank through the app, please see instructions here. 

Resolve your outstanding balance with a new bank:

  • Navigate to the savings section of the app.
  • If you have an outstanding balance, you will be prompted to resolve the balance. Select Resolve Now.
  • Select the option to Link New Bank.
  • Follow the prompts to add a new checking account. Once your account is added, your outstanding transactions will run on that account.

If you do not have the app but need to change your bank, submit a ticket here. Select Pay Outstanding Balance with New Bank in Outstanding Balance menu.

 

Can I pay my outstanding Balance by Credit Card?

Yes, within the savings section of the app you can pay any outstanding balance you may have on your account with a credit card.

When you pay a balance by credit card we charge a fee of $0.30 + 2.9% of the outstanding balance. For example, if you pay a balance of $50 with a credit card we will charge a fee of $.30 plus $1.45 for a total fee of $1.75.

 

How do I pay an outstanding balance with a credit card?

Navigate to the savings section of the GasBuddy app. Click the red “Resolve Now” button. If you do not see this button when you open the app, navigate to your transactions, click on the outstanding transaction and then click “Resolve Now”.

In the next window, click the option to “Pay with Credit Card”. Click “Add Credit Card to Pay”. Once you have entered your credit card information, click “Pay with {card number}"