Why did I get a notification that funds were not available?
GasBuddy may occasionally provide you with a notification stating that we believe your bank account does not have sufficient funds available and processing the payment may result in an overdraft fee from your bank.
We will postpone billing for an additional business day. This allows you time to replenish the funds in your account to cover the transaction. Your GasBuddy card will be temporarily deactivated until the transaction has been paid for, which may take up to 5 business days.
Account balance verification will not occur for all transactions, to avoid fees and outstanding balances, you are responsible for ensuring that funds are available before making a purchase with the GasBuddy card and until the transaction has been processed.
Why do I have a balance owing?
When making a purchase with our card, GasBuddy pays the station the initial price shown at the pump, and then we apply any applicable discounts/GasBack to the purchase. We then bill your linked bank account for the discounted purchase amount. While billing your bank account your bank may decline the transaction for a number of reasons, one of which may be insufficient funds (NSF), which may result in an outstanding balance on your account.
How to pay an outstanding balance
Please ensure you have the latest version of the GasBuddy app and proceed to the Savings section of the app. You will be given the “resolve now” option and a breakdown of the balance owing.
Once you’ve opted to resolve the balance owing you will be given three options: rerun the transaction through the currently linked bank account (please ensure funds are available), add a new bank account to the system for future use, or make a one-time credit card payment to resolve the balance immediately.
If you do not have the app and need to change your linked bank account, please submit a ticket here.
You may choose to reprocess the outstanding transaction in order to resolve the balance sooner. Alternatively, outstanding transactions will be set to automatically rebill in an attempt to collect the owing amount. They will be processed through the bank account linked to your Pay with GasBuddy account.
Link a new bank account
If you would like to update the currently linked bank account you may do so through the “resolve now” option. The new account will then be used to resolve the balance and will be used for future transactions as well.
If the new bank account is linked through the manual method, by entering the account and routing number, you will be required to confirm the two small deposits that GasBuddy places into your account. This confirmation must occur or we will not be able to process transactions through the account.
One time credit card payment
When you resolve a balance with a credit card we charge a fee of $0.30 + 2.9% of the outstanding balance. Once the payment has been completed your card will be automatically reactivated.
The balance has been paid but my card is still inactive
Because banks can take a number of days to fully process transactions, your card will be reactivated automatically within 3-5 business days (Mon-Fri, excluding holidays) after the transaction has been resolved. This ensures that the transaction has gone through fully and that no errors were experienced while processing the transaction.
If you have chosen to resolve the outstanding balance with a credit card, your Pay with GasBuddy card will automatically reactivate.
Return Fee (Reprocessing Fee)
When a transaction is returned to GasBuddy unpaid by your financial institution, a return fee of $5.00 is added into the transaction before it is rebilled to your bank account. This fee is separate from any fees that your bank may impose for such returns.
When you conduct a transaction through our Service, you are responsible for ensuring that the funds are available at the time of the transaction and at such time as the transaction is processed and posted to your account.
Your bank, at their own discretion, may charge an NSF fee (also known as a chargeback or overdraft fee) in the event you do not have enough funds in your account to pay for a transaction made with the Pay with GasBuddy card. These fees can range between $25-$50 and are collected by your bank.
While your statement may show `GASBUDDY` in the line description of an NSF (or chargeback) fee, this is simply to inform you of what transaction caused the fee your bank is collecting from you, this fee is not imposed by or the responsibility of GasBuddy.