How to pay an outstanding balance
Through a new bank account
If you have a balance on your account, and need to pay using a new bank account, follow these instructions:
- Navigate to the savings section of the app.
- If you have an outstanding balance, you will be prompted to resolve the balance. Select Resolve Now.
- Select the option to Link New Bank.
- Follow the prompts to add a new checking account. Once your account is added, your outstanding transactions will run on that account.
If you do not have the app but need to change your bank, submit a ticket here.
When visiting the savings section of the app with an outstanding balance, you'll also have the option to pay by credit card.
When you pay a balance by credit card we charge a fee of $0.30 + 2.9% of the outstanding balance. For example, if you pay a balance of $50 with a credit card we will charge a fee of $.30 plus $1.45 for a total fee of $1.75.
Wait for the transaction to rerun
Transactions will be automatically rerun in an attempt to collect the owing amount. They will be processed through the bank account linked to your Pay with GasBuddy account.
Balance paid - card still inactive
Because banks can take a number of days to fully process transactions, your card will be reactivated automatically within 3-5 business days (mon-fri, excluding holidays) of the transaction posting to your bank account. This ensures that the transaction has gone through fully and that no errors were experienced while processing the transaction.
If you have chosen to resolve the outstanding balance with a credit card your Pay with GasBuddy card will automatically reactivate.
When a transaction is returned unpaid by your financial institution, a return fee of $5.00 is added into the transaction before it is rebilled to collect the outstanding balance.
When you conduct a transaction through our Service, you are responsible for ensuring that the funds are available at the time of the transaction and at such time as the transaction is processed and posted to your account.
NSF (Non-Sufficient Funds) fee
Your bank, at their own discretion, may charge an NSF fee (also known as a chargeback fee) in the event you do not have enough funds in your account to pay for a transaction made with the Pay with GasBuddy card. These fees can range between $25-$50 and are collected by your bank.
While your statement may show `GASBUDDY` in the line description of a NSF (or chargeback) fee, this is simply to inform you of what transaction caused the fee they are collecting from you.