Troubleshooting

I think I earned GasBack but do not see it in my account?

I received an email stating I earned GasBack but do not see it in my app?

I earned GasBack and it is still pending.

 

I think I earned GasBack but do not see it in my account?

Pending GasBack can take 2-3 business days to appear in your transaction history. If you clicked on one of our partners offers from an email, please make sure that the email address matches the one tied to your GasBuddy account.  

If it’s been more than 48 hours and you still haven’t received a Pending GasBack notification, contact customer support here!

 

I received an email stating I earned GasBack but do not see it in my app?

Any pending or available GasBack will be shown at the top of the Savings Tab in the app.  If you click into your Available GasBack, you can see an itemized list of pending and cleared transactions.  

Alternatively, go to your Transaction History by clicking view transactions in your GasBuddy app. Here you will find all GasBack and fuel purchase history. 

 

I earned GasBack and it is still pending.

Each GasBack offer has a “pending period” before the GasBack can be awarded. GasBack has a pending period because GasBuddy must wait until the merchant confirms your purchase. For retailers, this often includes a “return window”, where users have the ability to receive a refund from the merchant for any number of reasons. 

If you look at the fine print of the offer you clicked on, the first sentence will explain when your pending GasBack will be unlocked and available in your account. This varies from merchant to merchant.

If it has been longer than the stated pending period and your GasBack is still pending please contact customer support here!