I received an email stating I earned GasBack but do not see it in my app?
Any pending or available GasBack will be shown in the Savings tab of the GasBuddy app at the very top. If you click into your Available GasBack, you can see an itemized list of pending and cleared transactions.
Alternatively, go to your Transaction History by clicking view transactions in your GasBuddy app. Here you will find a combined GasBack and fuel purchase history.
If you still don't see the GasBack in your history you may be logged in with the wrong email address. Please check the email you received to confirm or contact our support team for further assistance.
I earned GasBack and it is still pending.
Each GasBack offer has a “pending period” before the GasBack can be awarded. GasBack has a pending period because GasBuddy must wait until the merchant confirms your purchase. For retailers, this often includes a “return window”, where users have the ability to receive a refund from the merchant for any number of reasons.
If you look at the fine print of the offer you clicked on, the first sentence will explain when your pending GasBack will be unlocked and available in your account. This varies from merchant to merchant.
If it has been longer than the stated pending period and your GasBack is still pending please contact customer support here!
I think I earned GasBack but do not see it in my account?
Pending GasBack can take 2-3 business days (Monday to Friday, not including weekends) to appear in your transaction history.
PLEASE NOTE: Typically, when we don't see a transaction on our end, it's for one of the following reasons:
- The provided link to get to the retailer's website was not clicked.
- The email address on the account and email used for the promotion do not match
- The link was clicked but the delay was too long from when the link was clicked on the offer to make the purchase (this is called a cookie window, and it varies by brand but is usually 1-7 days)
- The link was clicked but then the checkout or sign-up process was completed on a different device or window
- The link was clicked, but then a different merchant affiliate link was clicked after ours and the transaction was completed through that link
If it’s been more than 72 hours and you still haven’t received a Pending GasBack notification, contact customer support here!