Outstanding Balance FAQ

I paid my outstanding balance, why isn’t my card active again?

How is the credit card fee calculated?

Why am I getting charged a fee?

NSF /Non-Sufficient Funds

I paid my outstanding balance, why isn’t my card active again?

Because banks can take a number of days to fully process transactions, your card will be reactivated automatically within 3-5 business days of the transaction showing as cleared in our system. This ensures that the transaction has gone through fully, and that no errors were experienced while processing the transaction.

If you have chosen to resolve the outstanding balance with a credit card your Pay with GasBuddy card will automatically reactivate. If this is not the case please reach out to our Customer Support by submitting a ticket here

 

 

How is the credit card fee calculated?

When you pay an outstanding balance by credit card we charge a fee of $0.30 + 2.9% of the outstanding balance. For example, if you pay a balance of $50 with a credit card we will charge a fee of $.30 plus $1.45 for a total fee of $1.75.

Why am I getting charged a fee?

When a transaction is returned unpaid by your financial institution a return fee of $5.00 is added into the transaction before it is rebilled to collect the outstanding balance. 

When you conduct a transaction through our Service, you are responsible for ensuring that the funds are available at the time of the transaction and at such time as the transaction is processed and posted to your account. 

NSF /Non-Sufficient Funds

From Pay With GasBuddy™ Terms of Service, Section 4. Enrollee Authorizations

When you conduct a transaction through our Service, you are responsible for ensuring that the funds are available at the time the transaction is conducted, and properly processed (posts) to your account.

Please note that your financial institution may charge you a non-sufficient funds fee if you attempt to spend more than you have available in your checking account.  Please contact your financial institution directly for any charges or fees they may have.

For full Terms of Service, please click here.