Troubleshooting Your Account

How do I report a lost, stolen or damaged card?

What happens if I forget my Driver ID?

I've already signed up, but the savings section is prompting me to sign up again!

Can I get another card for my Pay with GasBuddy™ account?

How do I deactivate my Pay with GasBuddy™ account?

How do I report a lost, stolen or damaged card?

If you have the Pay with GasBuddy app, follow these steps to report a lost, stolen or damaged card

  • Navigate to the savings section of the app
  • Tap Settings (top-right)
  • Select Report Lost, Stolen or Damaged Card
  • Select a reason for why you are requesting a new card.

You may be prompted to accept a small shipping fee and verify your current address. Once you have done so, your card will be deactivated and a new card will be shipped.

Note: Please reset your Driver ID as soon as you know your card is lost or stolen to prevent unauthorized use. If needed the instructions to reset are below.

If you don’t have the Pay with GasBuddy app, please submit a ticket for support here.

What happens if I forget my Driver ID?

If you forget your Driver ID, you can reset it in the app, or on the web.

Reset Driver ID in app

  • Navigate to the savings section of the GasBuddy app and tap the settings button (top right). Once in the settings screen, click on "Reset Driver ID" and follow the prompts on the screen until you have successfully reset your ID.

Reset Driver ID on the web

  • Visit pay.gasbuddy.com/wallet/ from your browser. Here you will be prompted to sign in. After signing in, you will have the option to reset your Driver ID.

I've already signed up, but the savings section is prompting me to sign up again!

If you are being prompted to sign up again when visiting the savings section, this means you are not signed in to the right account.

Please make sure you are signed into the account that shares the same email address you signed up to the pay program with. To check which account you are signed in with, go into the app, click the profile button in the top left side of the home screen and click edit profile. Scroll down to view the email currently signed in with.

If you are logged in with a different email address, click the X to go back, click on settings at the bottom of the screen. Scroll to the bottom, and click Log Out, then Sign in with the correct email address!

Once you are logged in with the correct account, you will be able to visit the savings section and continue the enrollment process.

Can I get another card for my Pay with GasBuddy™ account?

At this time, each account may only have one Pay with GasBuddy™ card.

However, more than one Pay With GasBuddy™ card can be linked to a single checking account.

In order to do this, each person must use their own GasBuddy account to enroll in Pay With GasBuddy™, separately, and will each have their own unique Pay With GasBuddy™ card.

How do I deactivate my Pay with GasBuddy™ account?

We hope to include this functionality directly in the app, in the near future.

In the meantime, to cancel your Pay With GasBuddy™ card, please submit a ticket using the link below. Be sure to select "Cancel Account" from the Account information drop down menu.

Submit your request here.