How do I pay an Outstanding Balance?
Please ensure you have the latest version of the GasBuddy app and proceed to the Savings section of the app. You will be given the “resolve now” option and a breakdown of the balance owing.
Once you’ve opted to resolve the balance owing you will be given three options: rerun the transaction through the currently linked bank account (please ensure funds are available), add a new bank account to the system for future use, or make a one-time credit card payment to resolve the balance immediately.
If you do not have the app and need to change your linked bank account, please submit a ticket HERE.
You may choose to reprocess the outstanding transaction in order to resolve the balance sooner. Alternatively, outstanding transactions will be set to automatically rebill in an attempt to collect the owing amount. They will be processed through the bank account linked to your Pay with GasBuddy account.
Link a new bank account
If you would like to update the currently linked bank account you may do so through the “resolve now” option. The new account will then be used to resolve the balance and will be used for future transactions as well.
If the new bank account is linked through the manual method, by entering the account and routing number, you will be required to confirm the two small deposits that GasBuddy places into your account. This confirmation must occur or we will not be able to process transactions through the account.
One-time credit card payment
When you resolve a balance with a credit card we charge a fee of $0.30 + 2.9% of the outstanding balance. Once the payment has been completed your card will be automatically reactivated.
Reactivating your Card
Your account will be automatically reactivated within 3-5 business days (Monday-Friday, excluding holidays) after the transaction has been withdrawn. This ensures that the transaction has gone through fully and that no errors were experienced while processing the transaction.
If you have chosen to resolve the outstanding balance with a credit card, your Pay with GasBuddy card will automatically reactivate.
Why do I see Return Fees?
When a transaction is returned to GasBuddy unpaid by your financial institution, a return fee is added to the transaction before it is rebilled through your bank account. This fee is separate from any fees that your bank may charge for such returns*.
When you conduct a transaction through our Service, you are responsible for ensuring that the funds are available at the time of the transaction and up until the time as the transaction is processed and posted to your account.
*Your bank, at their own discretion, may charge an insufficient funds fee (also known as an NSF, a chargeback, or an overdraft fee) in the event you do not have enough funds in your account to pay for a transaction made with the Pay with GasBuddy card. These fees can range between $25-$50 and are collected by your bank. While your statement may show `GASBUDDY` in the line description of an insufficient funds fee (NSF, chargeback, or overdraft fee), this is simply to inform you of the transaction that caused the fee, this fee is not imposed by, or the responsibility of GasBuddy.